Shipment

Your package shipment

We ship worldwide! Packages that are in-stock are generally dispatched within 2 days after the receipt of payment. We ship all items through Canada Post. Arrival times vary based on carrier method of delivery, however, we try to do everything on our end to ensure that our customers receive their orders as fast as possible.

Shipping fees include handling and packing fees as well as postage costs.

Special care is taken to protect fragile objects, all records are mailed out in LP mailers designed specifically for shipping vinyl records. Boxes for toys and collectibles are amply sized and your items are always well-protected and padded.

International shipments

International Orders require special consideration and can take extra time based on carrier method. All international packages are sent via Canada Post and then transferred to your local carrier.

International orders can only be shipped to the billing address of your credit card only! (the billing and shipping information must match).

The customer is responsible if any duties & taxes are imposed by their country at their country's border. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. *Duties, taxes and customs fees are not set by Secret Cloud Collectibles and are not paid to us. We receive none of these fees should your local carrier charge you.

IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS:
If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us.

RETURN POLICY - Any international order being returned must contact us before proceeding with the return.

International packages can take up to 4-8 weeks to arrive at their destination. Until somebody invents teleportation technology we will both have to live with this.


You can view actual shipping charges online prior to completing your order. To do this, simply place your items in your cart and click "Checkout."

Please note that on rare occasions, with oversized packages, we will need to contact you for additional shipping charges. You will need to approve these costs before we ship your package.

Returns

30 Day Money Back Guarantee

If for whatever reason you are not satisfied with your purchase, you can return your item back to us in the original condition for a full refund.

Shipping fees are your responsibility.