Terms and conditions of use

Conditions of Use

Welcome to www.secretcloud.com. If you visit or shop at the Secret Cloud site, you accept these conditions. Please read them carefully. When you use any current or future secretcloud.com service you will be subject to the guidelines and conditions applicable to such service or business. BY USING THE SECRETCLOUD.COM SITE AND THE SERVICES OFFERED THROUGH IT, YOU AGREE TO BE BOUND BY THESE CONDITIONS OF USE AND ALL RELATED POLICIES, CONDITIONS, AND GUIDELINES.

Copyright

All content included on the Secret Cloud site--such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software--is the property of secretcloud.com or its affiliates or content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content on the secretcloud.com site is the exclusive property of secretcloud.com and protected by Canadian and international copyright laws. All software used on the secretcloud.com site is the property of secretcloud.com or its affiliates or its software suppliers, and protected by Canadian and international copyright laws.

 

Your Account

If you use the Secret Cloud site, you are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

 

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Secret Cloud reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

 

If you do post content or submit material, and unless we indicate otherwise, you grant Secret Cloud a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicencable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Secret Cloud the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Secret Cloud or its affiliates for all claims resulting from content you supply. Secret Cloud has the right but not the obligation to monitor and edit or remove any activity or content. Secret Cloud takes no responsibility and assumes no liability for any content posted by you or any third party.

 

Risk of Loss

All items purchased from Secret Cloud are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

 

Product Descriptions

Secret Cloud attempts to be as accurate as possible. However, Secret Cloud does not warrant that product descriptions or other content of the site are accurate, complete, reliable, current, or error-free.

Grading System

We use a general grading system for our products. We sell a multitude of products ranging from toys to vinyl records, so to streamline the grading process we have added various products into one simple grading system. Although Secret Cloud attempts to be as accurate and honest as possible, select users may disagree with certain grades used. We do our best to describe our products, including individual photos for each item (we never use stock photos). We will review each scenario on a case by case basis, and should we decide that a discrepancy regarding our system does not have reasonable merit, we may decline a refund. This is entirely up to our discretion. We are not responsible or required to honor refund requests if there is a disagreement with our grading assessment. Although we may honor individual cases, we may choose to honor or decline your request entirely at our discretion.

Our grading scale is as follows:
Mint (M) – Absolutely perfect in every way. Brand new and still sealed. Excellent packaging.

Near Mint (NM) – The package and items look near perfect. Toys in this condition are still sealed, for vinyl records they may be open but are like new.

Excellent (E) – Very light marks, still sealed if toy but excellent condition package, open if vinyl record, very small signs of storing/use. Overall these products are like new.

Very Good Plus (VG+) – A few further faults are acceptable, but nothing that really compromises the toy or vinyl record visually. Toys are still sealed in original packaging but may have slight wear, records have been opened but are still in very good plus condition.

Very Good (VG) – Still very good condition. Toys may be excellent condition loose or if in package the package may be damaged but remains unopened. For records there may be edge splits, light visible scratches.

Good (G) – Toys are loose, no packaging included but the toys are still in excellent condition. Records are clearly used, cover may be damaged, vinyl may have more defined scratches.

Fair (F) Toys are loose, no packaging and the toy is in acceptable condition. Records may not have sleeves or very damaged sleeves, record is scratched and in an acceptable condition overall.

 

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, estimated in accordance with standard industry practice. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

 

Refunds

Within 30 days of purchase you can return your item in the original condition that it was sent if you are unhappy with the product. You must contact us first via email with the details in writing. You are responsible for all shipping costs associated with your purchase. We review each scenario on a case by case basis and are permitted to decline your request at our discretion if the return is deemed not appropriate, malicious, without merit, questionable or for any other reason we see fit.

 

Applicable Law

By visiting the Secret Cloud site, you agree that the laws of the Province of Saskatchewan, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Secret Cloud or its affiliates.

 

Disputes

Any dispute relating in any way to your visit to the Secret Cloud site or to products you purchase through Secret Cloud shall be submitted to confidential arbitration in Regina, Saskatchewan, Canada.